Case Study: How Taberna Paco Tite Automated 86% of Bookings via WhatsApp

The Challenge: Reservation Overhead During Rush Hours

Hospitality is all about in-person care. For Taberna Paco Tite, staff were spending hours on the phone taking table reservations, writing names in paper notebooks, and confirming arrivals.

During lunch and dinner rushes, answering calls meant slower service for diners standing in front of the host. Meanwhile, potential guests calling during service often got a busy signal and went to another restaurant.

The Solution: A Multilingual WhatsApp Receptionist

PAIC connected an automated AI reservation flow to Taberna Paco Tite's WhatsApp Business number. Guests simply text to reserve a table, ask about the menu, or check dietary options.

• Automated Table Reservations: Guests select party size, date, and time slot with instant confirmation.
• Menu & Dietary Inquiries: Accurately explains daily specials, wine list, allergens, and seating options.
• Multilingual Care: Seamlessly handles diners in Spanish, English, and French without language barriers.
• Direct Calendar Sync: Reservations are synchronized directly into the restaurant's booking system.

The Impact for the Restaurant

Taberna Paco Tite saw an immediate reduction in front-desk friction and an increase in confirmed covers:

• 86% of all incoming reservations completed automatically by the assistant.
• Over 12 hours saved weekly by waitstaff and front-of-house hosts.
• Zero lost table requests from diners messaging late at night or during service.